Shipping policy
Processing Times
Please allow 1-3 working days (Monday to Friday) for us to process and ship your order. All packages are provided with a tracking number.
Order Cut-off Time
Order cut-off time is 17:00 London time (GMT+0). Orders placed after this time will be processed the next business day.
Transit Times
Times below are transit times from dispatch. Total time from order to delivery is processing time plus transit time.
United Kingdom
| Service | Transit time | Total from order | Cost |
|---|---|---|---|
| Free Shipping | 7 - 10 business days | 8 - 13 business days | FREE |
Carriers: DHL, UPS, FedEx
Order Tracking
You can track your order here, adding your tracking number or order number.
If your tracking hasn't updated for more than 7 days, email support@seloirelondon.com and we'll investigate with the carrier.
Import VAT, duty and additional charges
The price shown at checkout is the total price you pay. It includes all taxes and delivery.
You will not be asked to pay any import VAT, customs duty or courier handling fee when your parcel is delivered. If a carrier ever does present you with a charge on delivery, contact us at support@seloirelondon.com and we will reimburse it in full.
If an order is returned to us because you were asked to pay an unexpected charge and refused it, we will refund you in full including the outbound delivery charge.
Important Notes
Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues or weather-related incidents.
Also, please be aware that business days do not include weekends or public holidays.
If we haven't delivered within 30 days of your order, you can cancel and receive a full refund.
Damaged or missing parcels
If your parcel arrives damaged, photograph the packaging and the item and email support@seloirelondon.com. We'll arrange a replacement or full refund at no cost to you. You don't pay to return damaged goods.
If tracking shows your parcel as delivered but you haven't received it, contact us and we'll open a carrier investigation.
Customer Service
If you need to contact our customer service you can reach out to support@seloirelondon.com
Contact information
Email: support@seloirelondon.com Phone: +44 747 803 4899
Customer Service hours: Monday to Friday: 9:00 - 18:00 Saturday and Sunday: Closed
Store name: Seloire London Business address: 28 Cavendish Square, London, W1G 0DB